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down.guideby Sazabi
Canva
DWN-92cb99c63aCanvaResolved

Users are encountering issues with accessing or using Canva.

Major outage Lasted 13h 34m · started · Canva's page

Level
confirmed
Worst impact
Major outage
Components
Downloading designs
Down Index
46of 100

What to do

  • Check whether you use Canva Downloading designs. Check your stack

    Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.

  • Confirm your retries, queues and scheduled jobs caught up after the 13h 34m it lasted.

    Anything that failed between 2025-10-20 08:09 UTC and 2025-10-20 21:43 UTC may need a replay.

  • Subscribe to Canva's feed to hear about the next one first. RSS feed

    https://down.guide/feed?provider=canva works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Canva 23

  1. investigating

    We’re aware that Canva and its features are currently unavailable for some users. Our team is actively investigating the issue and working to restore full access as quickly as possible.

    provider

  2. investigating

    We are currently experiencing significantly increased error rates which are impacting functionality on Canva. Our team is actively investigating the issue and working to restore full access as quickly as possible.

    provider

  3. investigating

    We are currently experiencing significantly increased error rates which are impacting functionality on Canva. Our team is actively investigating the issue and working to restore full access as quickly as possible.

    provider

  4. investigating

    We are currently experiencing significantly increased error rates which are impacting functionality on Canva. Our team is actively investigating the issue and working to restore full access as quickly as possible.

    provider

  5. investigating

    We are currently experiencing significantly increased error rates which are impacting functionality on Canva. Our team is actively investigating the issue and working to restore full access as quickly as possible.

    provider

  6. investigating

    We are currently experiencing significantly increased error rates which are impacting functionality on Canva. There is a major issue with our underlying cloud provider. We are working with them to restore full access as quickly as possible.

    provider

  7. identified

    We are seeing some signs of recovery in some regions. We are still working with our underlying cloud provider to restore full access.

    provider

  8. monitoring

    We are seeing significant recovery. We are continuing to monitor.

    provider

  9. monitoring

    We are seeing significant recovery. We are continuing to monitor.

    provider

  10. monitoring

    We have seen the majority of functionality recovered. Users may still see issues with downloading designs.

    provider

  11. monitoring

    We are seeing significant recovery. Users may still see issues with downloading designs. We are continuing to monitor.

    provider

  12. monitoring

    Users may still see issues with downloading designs. We are continuing to monitor.

    provider

  13. monitoring

    Users may still see issues with downloading designs. We are continuing to monitor.

    provider

  14. monitoring

    Users may still see issues with downloading designs. We are continuing to monitor.

    provider

  15. monitoring

    Users may still see issues with downloading designs. We are continuing to monitor.

    provider

  16. monitoring

    Users may still see issues with downloading designs. We are continuing to monitor.

    provider

  17. monitoring

    Users may still see issues with downloading designs and generating images and videos. We are continuing to monitor.

    provider

  18. monitoring

    Users may encounter intermittent issues using Canva, including downloading designs and generating images and videos. We are continuing to monitor.

    provider

  19. monitoring

    Users may encounter intermittent issues using Canva, including downloading designs and generating images and videos. We are continuing to monitor.

    provider

  20. identified

    Most of Canva and our features have come back online. Our team is actively investigating slowness related issues when downloading designs and errors related to generating images/video.

    provider

  21. identified

    Most of Canva and our features have come back online. Our team is actively investigating: - slowness related issues when downloading designs - errors related to generating images/video - errors creating or finding designs

    provider

  22. identified

    Most of Canva and our features have come back online. Our team is actively investigating: - loading designs on homepage (refresh sometimes works) - slowness related issues when downloading designs - errors related to generating images/video - errors creating or finding designs

    provider

  23. resolved

    The issue has been resolved.

    provider

Reports count in aggregate; nothing about you is shown.

Corrections

None so far.

Something wrong on this page? Report an error or send us a note. Every fix is listed here.

Questions about DWN-92cb99c63a

Is Canva still down?

No, this incident was resolved 2025-10-20 21:43 UTC. For Canva's live state, see https://down.guide/canva.

How long did it last?

13h 34m, from 2025-10-20 08:09 UTC to 2025-10-20 21:43 UTC, by the times Canva posted.

What was affected?

Canva named Downloading designs.

What caused it?

Canva hasn't published a root cause. If it does, it shows here.

Where does this come from?

Canva's official status page, https://www.canvastatus.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.

Sources

More from Canva

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