Users may experience issues opening new and existing designs

What to do

• Check whether your product depends on Canva. Check your stack

  Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.

• Confirm your retries, queues and scheduled jobs caught up after the 5h 28m it lasted.

  Anything that failed between 2026-04-13 00:28 UTC and 2026-04-13 05:56 UTC may need a replay.

• Subscribe to Canva's feed to hear about the next one first. RSS feed

  https://down.guide/feed?provider=canva works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Canva 5

1. investigatingApr 13, 2026, 12:28 AM UTC

   Users may experience issues opening new and existing designs. Our engineers are working to resolve the issue.

   provider

2. investigatingApr 13, 2026, 12:32 AM UTC

   We are continuing to investigate this issue.

   provider

3. investigatingApr 13, 2026, 12:33 AM UTC

   We are continuing to investigate this issue.

   provider

4. monitoringApr 13, 2026, 12:51 AM UTC

   The incident is now mitigated. We will continue to monitor and resolve after confirming operations are stable.

   provider

5. resolvedApr 13, 2026, 5:56 AM UTC

   This incident is now resolved. Thank you for your patience and understanding.

   provider

Corrections

None so far.

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