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Census

Sync might be failing with mismatch errors

Partial outage Lasted 17h 43m · started · Census's page

Level
confirmed
Worst impact
Partial outage
Components
Sync Engine
Down Index
40of 100

What to do

  • Check whether you use Census Sync Engine. Check your stack

    Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.
  • Confirm your retries, queues and scheduled jobs caught up after the 17h 43m it lasted.

    Anything that failed between 2025-04-04 22:40 UTC and 2025-04-05 16:23 UTC may need a replay.
  • Subscribe to Census's feed to hear about the next one first. RSS feed

    https://down.guide/feed?provider=census works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Census 5

  1. investigating

    We are currently investigating issue with some syncs failing with mismatch errors.

    provider

  2. monitoring

    We experienced a performance issue from ~3:00-3:15pm Pacific that may have caused some syncs to fail with a message about "mismatch counts". We believe we have resolved the problem, but syncs that encountered the issue may not report an error until sometime after the fact, so errors may continue to trickle in. If you encounter this error, please attempt to rerun your sync. If a rerun does not succeed, please contact support.

    provider

  3. monitoring

    This issue is resolved.

    provider

  4. monitoring

    We are continuing to monitor for any further issues.

    provider

  5. resolved

    This incident has been resolved.

    provider

Reports count in aggregate; nothing about you is shown.

Corrections

None so far.

Something wrong on this page? Report an error or send us a note. Every fix is listed here.

Questions about DWN-7cc4f5a81f

Is Census still down?

No, this incident was resolved 2025-04-05 16:23 UTC. For Census's live state, see https://down.guide/census.

How long did it last?

17h 43m, from 2025-04-04 22:40 UTC to 2025-04-05 16:23 UTC, by the times Census posted.

What was affected?

Census named Sync Engine.

What caused it?

Census hasn't published a root cause. If it does, it shows here.

Where does this come from?

Census's official status page, https://status.getcensus.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.