Application Login Issues

What to do

• Check whether you use Chargebee Admin Console (US), Admin Console (EU), Admin Console (AU) in eu, us. Check your stack

  Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.

• Confirm your retries, queues and scheduled jobs caught up after the 1h 4m it lasted.

  Anything that failed between 2026-09-03 17:36 UTC and 2026-09-03 18:40 UTC may need a replay.

• Subscribe to Chargebee's feed to hear about the next one first. RSS feed

  https://down.guide/feed?provider=chargebee works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Chargebee 3

1. investigatingSep 3, 2026, 5:36 PM UTC

   We are investigating login issues when accessing the Chargebee Admin Portal (https://app.chargebee.com) using email and password; there are no issues with Single Sign-On. We will keep you posted as we progress.

   provider

2. monitoringSep 3, 2026, 6:10 PM UTC

   The issue has been fixed, and we are monitoring our systems to ensure ongoing stability. We apologize for any disruption this may have caused.

   provider

3. resolvedSep 3, 2026, 6:40 PM UTC

   This incident has been resolved.

   provider

Corrections

None so far.

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