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Chargebee

Degraded Performance: Outbound Email Notifications

Degraded Lasted 39m · started · Chargebee's page

Level
confirmed
Worst impact
Degraded
Components
Sendgrid
Down Index
27of 100

What to do

  • Check whether you use Chargebee Sendgrid. Check your stack

    Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.
  • Confirm your retries, queues and scheduled jobs caught up after the 39m it lasted.

    Anything that failed between 2026-05-29 11:40 UTC and 2026-05-29 12:18 UTC may need a replay.
  • Subscribe to Chargebee's feed to hear about the next one first. RSS feed

    https://down.guide/feed?provider=chargebee works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Chargebee 2

  1. identified

    We are investigating an issue with our email provider that is causing delays in system notifications for test sites. Live sites are not impacted and remain fully operational. We are working with the provider to restore normal email functionality for our test environments. We will keep you posted as we progress.

    provider

  2. resolved

    We have restored outbound email functionality for test environments. This incident has been resolved. -- Live sites were not impacted during this service window.

    provider

Reports count in aggregate; nothing about you is shown.

Corrections

None so far.

Something wrong on this page? Report an error or send us a note. Every fix is listed here.

Questions about DWN-de27e6e684

Is Chargebee still down?

No, this incident was resolved 2026-05-29 12:18 UTC. For Chargebee's live state, see https://down.guide/chargebee.

How long did it last?

39m, from 2026-05-29 11:40 UTC to 2026-05-29 12:18 UTC, by the times Chargebee posted.

What was affected?

Chargebee named Sendgrid.

What caused it?

Chargebee hasn't published a root cause. If it does, it shows here.

Where does this come from?

Chargebee's official status page, https://status.chargebee.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.