Delay in Payment Status Updates

What to do

• Check whether you use Chargebee Webhooks (US), Webhooks (EU), Webhooks (AU) in eu, us. Check your stack

  Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.

• Confirm your retries, queues and scheduled jobs caught up after the 0m it lasted.

  Anything that failed between 2025-11-06 07:41 UTC and 2025-11-06 07:41 UTC may need a replay.

• Subscribe to Chargebee's feed to hear about the next one first. RSS feed

  https://down.guide/feed?provider=chargebee works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Chargebee 1

1. resolvedNov 6, 2025, 7:41 AM UTC

   We received reports that transactions processed through Checkout.com remained in the “In Progress” state in Chargebee, even after being successfully captured at the gateway. This resulted in a temporary delay in updating the payment status in Chargebee for a few merchants using Checkout.com. The issue has now been resolved. All affected payments will be processed accordingly, and new transactions are being processed as expected. No action is required from merchants. We apologise for any inconvenience this may have caused.

   provider

Corrections

None so far.

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