- Level
- confirmed
- Worst impact
- Degraded
- Components
- Avalara
- Down Index
- 31of 100
What to do
Check whether you use Chargebee Avalara. Check your stack
Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.Confirm your retries, queues and scheduled jobs caught up after the 3h 9m it lasted.
Anything that failed between 2026-07-21 07:52 UTC and 2026-07-21 11:01 UTC may need a replay.Subscribe to Chargebee's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=chargebee works in Slack (/feed subscribe), Discord feed bots and any RSS reader.
Updates from Chargebee 3
- investigating
We are investigating a technical issue with our tax calculation provider, Avalara, that is impacting some subscription renewals and invoicing processes. We are following up with Avalara on this and will keep this incident updated as we progress.
provider
- monitoring
The errors stopped as of 08:25 AM UTC, and we are monitoring the affected systems for stability.
provider
- resolved
This incident has been resolved.
provider
Reports count in aggregate; nothing about you is shown.
Corrections
None so far.
Something wrong on this page? Report an error or send us a note. Every fix is listed here.
Questions about DWN-fe00c8dcb2
Is Chargebee still down?
No, this incident was resolved 2026-07-21 11:01 UTC. For Chargebee's live state, see https://down.guide/chargebee.
How long did it last?
3h 9m, from 2026-07-21 07:52 UTC to 2026-07-21 11:01 UTC, by the times Chargebee posted.
What was affected?
Chargebee named Avalara.
What caused it?
Chargebee hasn't published a root cause. If it does, it shows here.
Where does this come from?
Chargebee's official status page, https://status.chargebee.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.