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App is unavailable for some customers

Major outage Lasted 29m · started · Close's page

Level
confirmed
Worst impact
Major outage
Components
Application UI, API
Down Index
40of 100

What to do

  • Check whether you use Close Application UI, API. Check your stack

    Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.
  • Confirm your retries, queues and scheduled jobs caught up after the 29m it lasted.

    Anything that failed between 2026-10-28 17:41 UTC and 2026-10-28 18:10 UTC may need a replay.
  • Subscribe to Close's feed to hear about the next one first. RSS feed

    https://down.guide/feed?provider=close works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Close 3

  1. investigating

    Part of our search infrastructure is degraded and is affecting app availability for customers on the affected cluster

    provider

  2. monitoring

    The issue has been identified and reverted. Monitoring to ensure everything goes back to normal.

    provider

  3. resolved

    This incident has been resolved.

    provider

Reports count in aggregate; nothing about you is shown.

Corrections

None so far.

Something wrong on this page? Report an error or send us a note. Every fix is listed here.

Questions about DWN-4ccda523c3

Is Close still down?

No, this incident was resolved 2026-10-28 18:10 UTC. For Close's live state, see https://down.guide/close.

How long did it last?

29m, from 2026-10-28 17:41 UTC to 2026-10-28 18:10 UTC, by the times Close posted.

What was affected?

Close named Application UI, API.

What caused it?

Close hasn't published a root cause. If it does, it shows here.

Where does this come from?

Close's official status page, https://status.close.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.