- Level
- confirmed
- Worst impact
- Major outage
- Components
- Support Site
- Down Index
- 54of 100
What to do
Check whether you use Cloudinary Support Site. Check your stack
Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.Confirm your retries, queues and scheduled jobs caught up after the 4h 48m it lasted.
Anything that failed between 2025-12-05 09:16 UTC and 2025-12-05 14:04 UTC may need a replay.Subscribe to Cloudinary's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=cloudinary works in Slack (/feed subscribe), Discord feed bots and any RSS reader.
Updates from Cloudinary 4
- investigating
We are currently investigating an incident where Cloudinary's support site is not accessible. Affected users may be unable to view existing tickets or submit new requests through the portal. Our support portal is powered by a third-party vendor, and the outage does not affect any Cloudinary services. Existing tickets and data are not affected and remain safe.
provider
- identified
Cloudinary Support site is now back online and fully accessible. Our team will continue to closely monitor the service to ensure it remains stable.
provider
- monitoring
Cloudinary Support site is now back online and fully accessible. Our team will continue to closely monitor the service to ensure it remains stable.
provider
- resolved
This incident has been resolved.
provider
Reports count in aggregate; nothing about you is shown.
Corrections
None so far.
Something wrong on this page? Report an error or send us a note. Every fix is listed here.
Questions about DWN-6707b6ba29
Is Cloudinary still down?
No, this incident was resolved 2025-12-05 14:04 UTC. For Cloudinary's live state, see https://down.guide/cloudinary.
How long did it last?
4h 48m, from 2025-12-05 09:16 UTC to 2025-12-05 14:04 UTC, by the times Cloudinary posted.
What was affected?
Cloudinary named Support Site.
What caused it?
Cloudinary hasn't published a root cause. If it does, it shows here.
Where does this come from?
Cloudinary's official status page, https://status.cloudinary.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.