PDF transformations may fail under specific conditions(q_auto) at the time of Upload.

What to do

• Check whether you use Cloudinary Upload API - US, Upload API - EU, Upload API - AP in eu, us. Check your stack

  Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.

• Confirm your retries, queues and scheduled jobs caught up after the 14h 1m it lasted.

  Anything that failed between 2026-01-04 17:51 UTC and 2026-01-05 07:52 UTC may need a replay.

• Subscribe to Cloudinary's feed to hear about the next one first. RSS feed

  https://down.guide/feed?provider=cloudinary works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Cloudinary 4

1. investigatingJan 4, 2026, 5:51 PM UTC

   We’re currently experiencing an issue affecting a subset of PDF uploads and deliveries. Some PDF processing operations may fail under specific conditions such as q_auto.

   provider

2. identifiedJan 4, 2026, 7:03 PM UTC

   The issue has been identified and a fix is being implemented.

   provider

3. monitoringJan 4, 2026, 8:38 PM UTC

   A fix has been implemented and we are monitoring the results.

   provider

4. resolvedJan 5, 2026, 7:52 AM UTC

   A fix has been implemented and this issue has been resolved

   provider

Corrections

None so far.

Something wrong on this page? Report an error or send us a note. Every fix is listed here.