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Cloudinary

Elevated error rates in Cloudinary Background Removal

Degraded Lasted 5h 24m · started · Cloudinary's page

Level
confirmed
Worst impact
Degraded
Components
Media Transformation API - US, Media Transformation API - EU, Media Transformation API - AP
Regions
eu, us
Down Index
40of 100

What to do

  • Check whether you use Cloudinary Media Transformation API - US, Media Transformation API - EU, Media Transformation API - AP in eu, us. Check your stack

    Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.
  • Confirm your retries, queues and scheduled jobs caught up after the 5h 24m it lasted.

    Anything that failed between 2025-08-07 02:09 UTC and 2025-08-07 07:33 UTC may need a replay.
  • Subscribe to Cloudinary's feed to hear about the next one first. RSS feed

    https://down.guide/feed?provider=cloudinary works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Cloudinary 3

  1. investigating

    We want to inform you that starting August 06, 2025 at 14:00 UTC, we are currently experiencing high error rates in background removal. Our team is actively investigating the issue to identify the root cause and implement a resolution.

    provider

  2. monitoring

    A fix has been implemented and we are monitoring the results.

    provider

  3. resolved

    This incident has been resolved.

    provider

Reports count in aggregate; nothing about you is shown.

Corrections

None so far.

Something wrong on this page? Report an error or send us a note. Every fix is listed here.

Questions about DWN-ccf539064b

Is Cloudinary still down?

No, this incident was resolved 2025-08-07 07:33 UTC. For Cloudinary's live state, see https://down.guide/cloudinary.

How long did it last?

5h 24m, from 2025-08-07 02:09 UTC to 2025-08-07 07:33 UTC, by the times Cloudinary posted.

What was affected?

Cloudinary named Media Transformation API - US, Media Transformation API - EU, Media Transformation API - AP in eu, us.

What caused it?

Cloudinary hasn't published a root cause. If it does, it shows here.

Where does this come from?

Cloudinary's official status page, https://status.cloudinary.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.