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Cloudinary

Admins Unable to Create New Users

Degraded Lasted 6h 17m · started · Cloudinary's page

Level
confirmed
Worst impact
Degraded
Components
Digital Asset Management (DAM)
Down Index
33of 100

What to do

  • Check whether you use Cloudinary Digital Asset Management (DAM). Check your stack

    Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.
  • Confirm your retries, queues and scheduled jobs caught up after the 6h 17m it lasted.

    Anything that failed between 2025-06-30 14:20 UTC and 2025-06-30 20:37 UTC may need a replay.
  • Subscribe to Cloudinary's feed to hear about the next one first. RSS feed

    https://down.guide/feed?provider=cloudinary works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Cloudinary 4

  1. investigating

    We are aware of an issue preventing users with the “Admin” role from creating new users. We are currently working on a fix and will provide updates as we learn more.

    provider

  2. identified

    The issue has been identified and a fix is being implemented.

    provider

  3. monitoring

    A fix has been implemented and we are monitoring the results.

    provider

  4. resolved

    This incident has been resolved.

    provider

Reports count in aggregate; nothing about you is shown.

Corrections

None so far.

Something wrong on this page? Report an error or send us a note. Every fix is listed here.

Questions about DWN-f0af12be6b

Is Cloudinary still down?

No, this incident was resolved 2025-06-30 20:37 UTC. For Cloudinary's live state, see https://down.guide/cloudinary.

How long did it last?

6h 17m, from 2025-06-30 14:20 UTC to 2025-06-30 20:37 UTC, by the times Cloudinary posted.

What was affected?

Cloudinary named Digital Asset Management (DAM).

What caused it?

Cloudinary hasn't published a root cause. If it does, it shows here.

Where does this come from?

Cloudinary's official status page, https://status.cloudinary.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.