- Level
- confirmed
- Worst impact
- Degraded
- Components
- Media Transformation API - US, Console, Upload API - US, Flow Engine, Admin API - US, Webhooks / HTTP notifications - US, Digital Asset Management (DAM), Management Console
- Regions
- us
What to do
Check whether you use Cloudinary Media Transformation API - US, Console, Upload API - US, Flow Engine and 4 more in us. Check your stack
Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.Confirm your retries, queues and scheduled jobs caught up after the 1d 7h it lasted.
Anything that failed between 2025-10-20 07:51 UTC and 2025-10-21 15:30 UTC may need a replay.Subscribe to Cloudinary's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=cloudinary works in Slack (/feed subscribe), Discord feed bots and any RSS reader.
Updates from Cloudinary 10
- investigating
We want to inform you that starting 06:50UTC, we are experiencing degraded performance in the US Datacenter. Our team is actively investigating the issue to identify and address the root cause.
provider
- investigating
The Webhook/HTTP Notification in the US Datacenter is currently not operational. Our team is actively investigating the issue.
provider
- investigating
We are continuing to investigate this issue.
provider
- monitoring
The services are recovering and are being closely monitored.
provider
- investigating
We’re again observing degraded performance in the US datacenter. This appears to be a recurrence of the incident first noted at 06:50 UTC. We’ve moved the incident back to Investigating and are working to isolate the cause.
provider
- investigating
Previously impacted services are operational, but we continue to observe intermittent errors. Our team is actively investigating the underlying cause.
provider
- identified
We’ve identified the issue and are mitigating. The following remain partially degraded: Visual Search, Generative transformations (e_gen), Preview generation (e_preview), Upscale (e_upscale), Background removal (e_background_removal), Video auto-gravity (g_auto), AI Vision, Content Analysis add-on, Email delivery (notifications), Async jobs (delays), Billing.
provider
- monitoring
We have identified that Amazon's Rekognition service is currently down.
provider
- monitoring
We identified an issue with the auto-gravity transformation. The issue has been resolved, and we are currently monitoring to ensure full stability.
provider
- resolved
This incident has been resolved.
provider
Reports count in aggregate; nothing about you is shown.
Corrections
None so far.
Something wrong on this page? Report an error or send us a note. Every fix is listed here.
Questions about DWN-fd726a37a7
Is Cloudinary still down?
No, this incident was resolved 2025-10-21 15:30 UTC. For Cloudinary's live state, see https://down.guide/cloudinary.
How long did it last?
1d 7h, from 2025-10-20 07:51 UTC to 2025-10-21 15:30 UTC, by the times Cloudinary posted.
What was affected?
Cloudinary named Media Transformation API - US, Console, Upload API - US, Flow Engine and 4 more in us.
What caused it?
Cloudinary hasn't published a root cause. If it does, it shows here.
Where does this come from?
Cloudinary's official status page, https://status.cloudinary.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.