Asset thumbnails not loading correctly in Media Library Widget

What to do

• Check whether you use Cloudinary Media Library Widget. Check your stack

  Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.

• Confirm your retries, queues and scheduled jobs caught up after the 57m it lasted.

  Anything that failed between 2025-10-22 14:01 UTC and 2025-10-22 14:58 UTC may need a replay.

• Subscribe to Cloudinary's feed to hear about the next one first. RSS feed

  https://down.guide/feed?provider=cloudinary works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Cloudinary 3

1. investigatingOct 22, 2025, 2:01 PM UTC

   We are investigating a reported issue where asset thumbnails/previews are not loading correctly when using the Media Library Widget embedded in a website or application. Other functionality of the widget is not believed to be affected at this time, and the thumbnail/preview issue is actively being worked; we hope to have a resolution soon.

   provider

2. identifiedOct 22, 2025, 2:41 PM UTC

   The source of the issue has been identified, and a fix will be deployed as soon as possible

   provider

3. resolvedOct 22, 2025, 2:58 PM UTC

   A new version of the Media Library Widget has been published with a fix for this issue. If you're still seeing errors with the thumbnails/previews, please clear your browser cache to ensure you're using the newest version of the widget code.

   provider

Corrections

None so far.

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