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CockroachDB Cloud

Metrics Pages Unavailable in Cockroach Cloud Console for Basic and Standard Clusters

Partial outage Lasted 2h 25m · started · CockroachDB Cloud's page

Level
confirmed
Worst impact
Partial outage
Components
Cloud Console
Down Index
30of 100

What to do

  • Check whether you use CockroachDB Cloud Cloud Console. Check your stack

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  • Confirm your retries, queues and scheduled jobs caught up after the 2h 25m it lasted.

    Anything that failed between 2025-06-04 19:10 UTC and 2025-06-04 21:35 UTC may need a replay.
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    https://down.guide/feed?provider=cockroachdb works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from CockroachDB Cloud 4

  1. investigating

    We are currently investigating an issue that is preventing some metrics pages from loading in the Cockroach Cloud console for Basic and Standard tier clusters. Metrics data collection remains unaffected; however, we are seeing unexpected errors when retrieving metrics for display in the console. We are actively working to identify the root cause and restore full functionality. Further updates will be provided as our investigation continues.

    provider

  2. identified

    We’ve identified the source of the issue that was preventing metrics pages from loading in the Cockroach Cloud console for Basic and Standard tier clusters. The underlying service has recovered, and metrics visualizations are now loading as expected. We are continuing to monitor the situation to ensure full stability.

    provider

  3. monitoring

    Metrics visualizations are now loading as expected. We are continuing to monitor system behavior to ensure stability and will mark this incident as resolved once we confirm full recovery.

    provider

  4. resolved

    The issue that was preventing metrics pages from loading in the Cockroach Cloud console for Basic and Standard tier clusters has been fully resolved. Metrics are now loading as expected, and we’ve received confirmation from our service provider that the underlying issue has been addressed. We will continue to monitor for any signs of recurrence, but no further impact is expected at this time. Thank you for your patience.

    provider

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Corrections

None so far.

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Questions about DWN-1e160b8688

Is CockroachDB Cloud still down?

No, this incident was resolved 2025-06-04 21:35 UTC. For CockroachDB Cloud's live state, see https://down.guide/cockroachdb.

How long did it last?

2h 25m, from 2025-06-04 19:10 UTC to 2025-06-04 21:35 UTC, by the times CockroachDB Cloud posted.

What was affected?

CockroachDB Cloud named Cloud Console.

What caused it?

CockroachDB Cloud hasn't published a root cause. If it does, it shows here.

Where does this come from?

CockroachDB Cloud's official status page, https://status.cockroachlabs.cloud, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.