Issues with asset uploads

What to do

• Check whether you use Contentful Web App, Web App, Website. Check your stack

  Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.

• Confirm your retries, queues and scheduled jobs caught up after the 8h 22m it lasted.

  Anything that failed between 2026-02-09 12:31 UTC and 2026-02-09 20:54 UTC may need a replay.

• Subscribe to Contentful's feed to hear about the next one first. RSS feed

  https://down.guide/feed?provider=contentful works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Contentful 5

1. investigatingFeb 9, 2026, 12:31 PM UTC

   Customers are experiencing issues with uploading assets, specifically SVGs. We are investigating.

   provider

2. identifiedFeb 9, 2026, 12:48 PM UTC

   Uploads of XML-like file types, e.g. SVG, are failing. We are working on a resolution.

   provider

3. identifiedFeb 9, 2026, 1:20 PM UTC

   We have enabled a simpler fallback uploader that provides less functionality while we investigate the issue (XML-like file types, e.g. SVG, are working again though). Customers will need to reload the Contentful WebApp to use the fallback uploader.

   provider

4. monitoringFeb 9, 2026, 8:21 PM UTC

   We were able to mitigate the issue and have re-enabled the regular file uploader.

   provider

5. resolvedFeb 9, 2026, 8:54 PM UTC

   This issue has been resolved.

   provider

Corrections

None so far.

Something wrong on this page? Report an error or send us a note. Every fix is listed here.