- Level
- confirmed
- Worst impact
- Degraded
- Components
- Data Processing
- Regions
- eu
What to do
Check whether you use Customer.io Data Processing in eu. Check your stack
Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.Confirm your retries, queues and scheduled jobs caught up after the 4h 7m it lasted.
Anything that failed between 2026-04-07 16:46 UTC and 2026-04-07 20:53 UTC may need a replay.Subscribe to Customer.io's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=customerio works in Slack (/feed subscribe), Discord feed bots and any RSS reader.
Updates from Customer.io 3
- investigating
Some customers in our EU region may be experiencing delays with processing data sent in through our API. Our team is investigating the cause and will provide an update soon. Thank you for your patience!
provider
- investigating
We are continuing to investigate this and will be back again as soon as we have an update. Thank you for your continued patience!
provider
- resolved
Our engineers have identified the issue and have deployed a resolution. Processing delays are clearing up. Thank you very much for your patience!
provider
Reports count in aggregate; nothing about you is shown.
Corrections
None so far.
Something wrong on this page? Report an error or send us a note. Every fix is listed here.
Questions about DWN-0999480b99
Is Customer.io still down?
No, this incident was resolved 2026-04-07 20:53 UTC. For Customer.io's live state, see https://down.guide/customerio.
How long did it last?
4h 7m, from 2026-04-07 16:46 UTC to 2026-04-07 20:53 UTC, by the times Customer.io posted.
What was affected?
Customer.io named Data Processing in eu.
What caused it?
Customer.io hasn't published a root cause. If it does, it shows here.
Where does this come from?
Customer.io's official status page, https://status.customerio.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.