- Level
- confirmed
- Worst impact
- Degraded
- Components
- Management Interface
- Regions
- eu
What to do
Check whether you use Customer.io Management Interface in eu. Check your stack
Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.Confirm your retries, queues and scheduled jobs caught up after the 1h 4m it lasted.
Anything that failed between 2026-06-05 12:30 UTC and 2026-06-05 13:35 UTC may need a replay.Subscribe to Customer.io's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=customerio works in Slack (/feed subscribe), Discord feed bots and any RSS reader.
Updates from Customer.io 3
- investigating
We are currently investigating a delay affecting the setup of Pipelines in newly created workspaces in our EU region. Customers creating new workspaces may experience longer than expected wait times before Pipelines become available. Our team is actively working on this and we will post another update shortly. Thank you for your patience.
provider
- monitoring
A fix has been implemented and we are monitoring the results.
provider
- resolved
This incident has been resolved.
provider
Reports count in aggregate; nothing about you is shown.
Corrections
None so far.
Something wrong on this page? Report an error or send us a note. Every fix is listed here.
Questions about DWN-4dcb1010e5
Is Customer.io still down?
No, this incident was resolved 2026-06-05 13:35 UTC. For Customer.io's live state, see https://down.guide/customerio.
How long did it last?
1h 4m, from 2026-06-05 12:30 UTC to 2026-06-05 13:35 UTC, by the times Customer.io posted.
What was affected?
Customer.io named Management Interface in eu.
What caused it?
Customer.io hasn't published a root cause. If it does, it shows here.
Where does this come from?
Customer.io's official status page, https://status.customerio.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.