- Level
- confirmed
- Worst impact
- Degraded
- Components
- Management Interface
- Down Index
- 21of 100
What to do
Check whether you use Customer.io Management Interface. Check your stack
Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.Confirm your retries, queues and scheduled jobs caught up after the 2h 23m it lasted.
Anything that failed between 2025-11-18 12:28 UTC and 2025-11-18 14:51 UTC may need a replay.Subscribe to Customer.io's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=customerio works in Slack (/feed subscribe), Discord feed bots and any RSS reader.
Updates from Customer.io 7
- identified
Customers using the legacy in-app message editor may encounter issues when trying to edit messages. Sending and viewing of existing messages are not affected. The team has identified the root cause and is actively working to restore the functionality.
provider
- identified
During the investigation, it was discovered that some customers are experiencing delays in receiving in-app messages.
provider
- identified
The team is continuing to work towards a resolution.
provider
- identified
Customers may experience issues when verifying new domains associated to Cloudflare. The team is continuing to work towards a resoltuion.
provider
- identified
We are continuing to work on a fix for this issue.
provider
- monitoring
A fix has been implemented and we are monitoring the results.
provider
- resolved
This incident has been resolved.
provider
Reports count in aggregate; nothing about you is shown.
Corrections
None so far.
Something wrong on this page? Report an error or send us a note. Every fix is listed here.
Questions about DWN-780ba7cf42
Is Customer.io still down?
No, this incident was resolved 2025-11-18 14:51 UTC. For Customer.io's live state, see https://down.guide/customerio.
How long did it last?
2h 23m, from 2025-11-18 12:28 UTC to 2025-11-18 14:51 UTC, by the times Customer.io posted.
What was affected?
Customer.io named Management Interface.
What caused it?
Customer.io hasn't published a root cause. If it does, it shows here.
Where does this come from?
Customer.io's official status page, https://status.customerio.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.