- Level
- confirmed
- Worst impact
- Degraded
- Down Index
- 18of 100
What to do
Check whether your product depends on Customer.io. Check your stack
Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.Confirm your retries, queues and scheduled jobs caught up after the 1h 7m it lasted.
Anything that failed between 2026-06-09 15:49 UTC and 2026-06-09 16:56 UTC may need a replay.Subscribe to Customer.io's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=customerio works in Slack (/feed subscribe), Discord feed bots and any RSS reader.
Updates from Customer.io 4
- investigating
We are currently investigating an issue affecting our AI Agent and LLM actions within campaigns. Some customers may be experiencing disruption or delays with these features. We will provide an update as soon as we have more information. Thank you for your patience!
provider
- identified
Our engineers have identified the issue that is causing disruption. We are working on a resolution and will provide an update shortly. Thank you for your patience.
provider
- monitoring
A fix has been implemented and we are monitoring the results.
provider
- resolved
This incident has been resolved. Thank you for your patience!
provider
Reports count in aggregate; nothing about you is shown.
Corrections
None so far.
Something wrong on this page? Report an error or send us a note. Every fix is listed here.
Questions about DWN-7870b6d3ef
Is Customer.io still down?
No, this incident was resolved 2026-06-09 16:56 UTC. For Customer.io's live state, see https://down.guide/customerio.
How long did it last?
1h 7m, from 2026-06-09 15:49 UTC to 2026-06-09 16:56 UTC, by the times Customer.io posted.
What caused it?
Customer.io hasn't published a root cause. If it does, it shows here.
Where does this come from?
Customer.io's official status page, https://status.customerio.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.