- Level
- confirmed
- Worst impact
- Degraded
- Components
- Data Processing, Message Sending
- Regions
- eu
What to do
Check whether you use Customer.io Data Processing, Message Sending in eu. Check your stack
Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.Confirm your retries, queues and scheduled jobs caught up after the 8m it lasted.
Anything that failed between 2026-02-19 14:35 UTC and 2026-02-19 14:44 UTC may need a replay.Subscribe to Customer.io's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=customerio works in Slack (/feed subscribe), Discord feed bots and any RSS reader.
Updates from Customer.io 3
- identified
Our engineers are looking into an issue that may be causing some customers in the EU to experience errors in the UI, as well as delays with processing and message delivery. We greatly appreciate your patience while we work to resolve this.
provider
- monitoring
We have a resolution in place now and are continuing to monitor.
provider
- resolved
Our engineers have resolved this issue. Thank you very much for your patience!
provider
Reports count in aggregate; nothing about you is shown.
Corrections
None so far.
Something wrong on this page? Report an error or send us a note. Every fix is listed here.
Questions about DWN-8955f50f4f
Is Customer.io still down?
No, this incident was resolved 2026-02-19 14:44 UTC. For Customer.io's live state, see https://down.guide/customerio.
How long did it last?
8m, from 2026-02-19 14:35 UTC to 2026-02-19 14:44 UTC, by the times Customer.io posted.
What was affected?
Customer.io named Data Processing, Message Sending in eu.
What caused it?
Customer.io hasn't published a root cause. If it does, it shows here.
Where does this come from?
Customer.io's official status page, https://status.customerio.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.