- Level
- confirmed
- Worst impact
- Degraded
- Components
- Data Processing, Management Interface
- Regions
- eu
What to do
Check whether you use Customer.io Data Processing, Management Interface in eu. Check your stack
Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.Confirm your retries, queues and scheduled jobs caught up after the 2h 3m it lasted.
Anything that failed between 2026-07-03 09:07 UTC and 2026-07-03 11:09 UTC may need a replay.Subscribe to Customer.io's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=customerio works in Slack (/feed subscribe), Discord feed bots and any RSS reader.
Updates from Customer.io 4
- investigating
Our team is currently investigating an issue where the Customer.io dashboard (fly.customer.io) is unavailable for some users in EU. We're also looking into potential data processing delays.
provider
- identified
The Customer.io UI is back online. We're continuing to work on system stability to confirm the issue is fully resolved. Processing is recovering but still delayed
provider
- monitoring
Processing is actively recovering. We apologize for the disruption this caused and will continue monitoring until it's fully caught up.
provider
- resolved
This incident has been resolved. The Customer.io UI is available, and data processing has recovered to normal operating levels. We will continue internal follow-up and remediation work. Thank you for your patience.
provider
Reports count in aggregate; nothing about you is shown.
Corrections
None so far.
Something wrong on this page? Report an error or send us a note. Every fix is listed here.
Questions about DWN-8dec01588d
Is Customer.io still down?
No, this incident was resolved 2026-07-03 11:09 UTC. For Customer.io's live state, see https://down.guide/customerio.
How long did it last?
2h 3m, from 2026-07-03 09:07 UTC to 2026-07-03 11:09 UTC, by the times Customer.io posted.
What was affected?
Customer.io named Data Processing, Management Interface in eu.
What caused it?
Customer.io hasn't published a root cause. If it does, it shows here.
Where does this come from?
Customer.io's official status page, https://status.customerio.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.