- Level
- confirmed
- Worst impact
- Degraded
- Components
- Data Collection, Data Processing, Management Interface
- Regions
- eu
What to do
Check whether you use Customer.io Data Collection, Data Processing, Management Interface in eu. Check your stack
Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.Confirm your retries, queues and scheduled jobs caught up after the 26m it lasted.
Anything that failed between 2026-05-06 16:00 UTC and 2026-05-06 16:26 UTC may need a replay.Subscribe to Customer.io's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=customerio works in Slack (/feed subscribe), Discord feed bots and any RSS reader.
Updates from Customer.io 3
- identified
Our engineers are looking into an issue where some workspaces aren't loading as expected. Processing and deliveries may be delayed. We're working to get this resolved and will post an update soon. Thank you for your patience!
provider
- monitoring
The UI is available as expected, and we are monitoring before marking this as fully resolved. Thank you again for your patience!
provider
- resolved
This incident has been resolved.
provider
Reports count in aggregate; nothing about you is shown.
Corrections
None so far.
Something wrong on this page? Report an error or send us a note. Every fix is listed here.
Questions about DWN-9ae641c0ec
Is Customer.io still down?
No, this incident was resolved 2026-05-06 16:26 UTC. For Customer.io's live state, see https://down.guide/customerio.
How long did it last?
26m, from 2026-05-06 16:00 UTC to 2026-05-06 16:26 UTC, by the times Customer.io posted.
What was affected?
Customer.io named Data Collection, Data Processing, Management Interface in eu.
What caused it?
Customer.io hasn't published a root cause. If it does, it shows here.
Where does this come from?
Customer.io's official status page, https://status.customerio.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.