- Level
- confirmed
- Worst impact
- Degraded
- Components
- Data Processing
- Down Index
- 10of 100
What to do
Check whether you use Customer.io Data Processing. Check your stack
Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.Confirm your retries, queues and scheduled jobs caught up after the 0m it lasted.
Anything that failed between 2026-01-14 16:34 UTC and 2026-01-14 16:34 UTC may need a replay.Subscribe to Customer.io's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=customerio works in Slack (/feed subscribe), Discord feed bots and any RSS reader.
Updates from Customer.io 1
- resolved
Between 16:00 UTC January 13th and 08:00 UTC January 14th our team was alerted to an issue causing long delays completing Salesforce syncs. The issue has now been resolved and we are continuing to monitor.
provider
Reports count in aggregate; nothing about you is shown.
Corrections
None so far.
Something wrong on this page? Report an error or send us a note. Every fix is listed here.
Questions about DWN-9e0f1e8184
Is Customer.io still down?
No, this incident was resolved 2026-01-14 16:34 UTC. For Customer.io's live state, see https://down.guide/customerio.
How long did it last?
0m, from 2026-01-14 16:34 UTC to 2026-01-14 16:34 UTC, by the times Customer.io posted.
What was affected?
Customer.io named Data Processing.
What caused it?
Customer.io hasn't published a root cause. If it does, it shows here.
Where does this come from?
Customer.io's official status page, https://status.customerio.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.