- Level
- confirmed
- Worst impact
- Degraded
- Regions
- eu
What to do
Check whether you use Customer.io in eu. Check your stack
Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.Confirm your retries, queues and scheduled jobs caught up after the 0m it lasted.
Anything that failed between 2026-03-26 19:04 UTC and 2026-03-26 18:30 UTC may need a replay.Subscribe to Customer.io's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=customerio works in Slack (/feed subscribe), Discord feed bots and any RSS reader.
Updates from Customer.io 1
- resolved
Some customers in the EU region may have seen errors in the UI and delays of up to 10 minutes in deliveries and data processing.
provider
Reports count in aggregate; nothing about you is shown.
Corrections
None so far.
Something wrong on this page? Report an error or send us a note. Every fix is listed here.
Questions about DWN-b1d7978bc1
Is Customer.io still down?
No, this incident was resolved 2026-03-26 18:30 UTC. For Customer.io's live state, see https://down.guide/customerio.
How long did it last?
0m, from 2026-03-26 19:04 UTC to 2026-03-26 18:30 UTC, by the times Customer.io posted.
What was affected?
Customer.io named in eu.
What caused it?
Customer.io hasn't published a root cause. If it does, it shows here.
Where does this come from?
Customer.io's official status page, https://status.customerio.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.