Issues sending emails to customers

What to do

• Check whether your product depends on DatoCMS. Check your stack

  Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.

• Confirm your retries, queues and scheduled jobs caught up after the 0m it lasted.

  Anything that failed between 2026-09-30 16:43 UTC and 2026-09-30 16:43 UTC may need a replay.

• Subscribe to DatoCMS's feed to hear about the next one first. RSS feed

  https://down.guide/feed?provider=datocms works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from DatoCMS 1

1. resolvedSep 30, 2026, 4:43 PM UTC

   Resolved — The issue has been resolved. Identified — Email delivery has resumed and should be working again. We are investigating whether we can add further safeguards to prevent re-occurrence. Investigating — We are currently investigating an issue with our email delivery service. At the moment, our platform is unable to send emails to customers. This affects all system-generated emails, including account verification emails and invitations to collaborate on projects. Until the issue is resolved, these emails will not be delivered. We will post an update as soon as we have more information. We apologize for the inconvenience.

   provider

Corrections

None so far.

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