Issues sending emails to customers

What to do

• Check whether your product depends on DatoCMS. Check your stack

  Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.

• Confirm your retries, queues and scheduled jobs caught up after the 0m it lasted.

  Anything that failed between 2026-08-17 08:20 UTC and 2026-08-17 08:20 UTC may need a replay.

• Subscribe to DatoCMS's feed to hear about the next one first. RSS feed

  https://down.guide/feed?provider=datocms works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from DatoCMS 1

1. resolvedAug 17, 2026, 8:20 AM UTC

   Resolved — The issue has been resolved. Monitoring — Starting from August 9th at 16:00 UTC, our platform was unable to send emails to customers. This affected all system-generated emails, including account verification and billing notifications. Email delivery was restored today, August 10th, at around 14:30 UTC, and emails are now being sent normally. No emails have been lost: messages generated during this period have been queued and are being delivered. We are monitoring the situation and we apologize for the inconvenience.

   provider

Corrections

None so far.

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