Outbound networking issues affecting STT PreRecorded API requests with callbacks, TTS Batch (HTTP) requests with callbacks, and Voice Agent API BYO 3rd party providers (LLM and TTS)

What to do

• Check whether you use Deepgram Batch API, TTS API, Voice Agent API, Voice Agent API: Downstream Providers. Check your stack

  Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.

• Confirm your retries, queues and scheduled jobs caught up after the 3d 2h it lasted.

  Anything that failed between 2026-04-10 17:27 UTC and 2026-04-13 19:47 UTC may need a replay.

• Subscribe to Deepgram's feed to hear about the next one first. RSS feed

  https://down.guide/feed?provider=deepgram works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Deepgram 3

1. identifiedApr 10, 2026, 5:27 PM UTC

   A networking incident was identified which resulted in failed callbacks on STT PreRecorded API requests and TTS Batch requests. The issue also affected Voice Agent API sessions with LLM and TTS providers. We have identified a fix and are monitoring traffic. The source of the issue is being investigated.

   provider

2. monitoringApr 10, 2026, 6:15 PM UTC

   A network infrastructure fix was implemented at 18:15 UTC and the behavior was immediately resolved. We are continuing to monitor carefully.

   provider

3. resolvedApr 13, 2026, 7:47 PM UTC

   This incident has been resolved.

   provider

Corrections

None so far.

Something wrong on this page? Report an error or send us a note. Every fix is listed here.