Sign-ins failing for customers

What to do

• Check whether you use DeepL in eu. Check your stack

  Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.

• Confirm your retries, queues and scheduled jobs caught up after the 0m it lasted.

  Anything that failed between 2026-08-04 17:40 UTC and 2026-08-04 17:40 UTC may need a replay.

• Subscribe to DeepL's feed to hear about the next one first. RSS feed

  https://down.guide/feed?provider=deepl works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from DeepL 1

1. resolvedAug 4, 2026, 5:40 PM UTC

   Affected Services: DeepL Apps, Accounts & Login, DeepL Web, DeepL Pro - Write, DeepL Pro - Voice for Meetings, DeepL Pro - Voice for Conversations, DeepL Pro - Translate, DeepL Pro - Glossaries, DeepL Pro - Document Translation, DeepL Free - Write, DeepL Free - Translate, DeepL Free - Document Translation, DeepL Free - API (EU) Started: Tue, 04 Aug 2026 16:02:00 GMT Last Updated: Tue, 04 Aug 2026 17:40:00 GMT Updates: 16:02:00: An issue with our license allocation service is preventing newly subscribed customers, and customers on some subscription types from authenticating and gaining access to our system. We are working on a fix for the issue and will deploy this in the next hour. 17:00:00: Engineers are working in deploying a fix for the problem, which is currently affecting approx 1% of customers. 17:35:00: Users signing in to DeepL may be unable to complete login. Users with an active session are generally unaffected. We are deploying on a fix. This is currently affecting approx. 2% of users 17:40:00: The fixes are now fully deployed across production systems and service is restored. We continue to monitor systems.

   provider

Corrections

None so far.

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