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down.guideby Sazabi
Dialpad
DWN-6cab1e6cccDialpadResolved

Some customers may be experiencing issues making or receiving calls.

Partial outage Lasted 7h 37m · started · Dialpad's page

Level
confirmed
Worst impact
Partial outage
Components
Telephony Infrastructure: Inbound Calls, Telephony Infrastructure: Outbound Calls
Down Index
34of 100

What to do

  • Check whether you use Dialpad Telephony Infrastructure: Inbound Calls, Telephony Infrastructure: Outbound Calls. Check your stack

    Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.

  • Confirm your retries, queues and scheduled jobs caught up after the 7h 37m it lasted.

    Anything that failed between 2026-10-20 01:44 UTC and 2026-10-20 09:21 UTC may need a replay.

  • Subscribe to Dialpad's feed to hear about the next one first. RSS feed

    https://down.guide/feed?provider=dialpad works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Dialpad 11

  1. investigating

    We are investigating a potential outage for some customers.

    provider

  2. investigating

    We are continuing to investigate the issue. Next update in 30 minutes.

    provider

  3. investigating

    We are continuing to investigate this issue. Our engineering team is actively working on a resolution. Next update within 30 minutes.

    provider

  4. investigating

    We are continuing to investigate this issue. Our engineering team is actively working on a resolution. Next update within 30 minutes.

    provider

  5. investigating

    Our engineering team is currently testing a potential fix. We will provide an update within the next 30 minutes.

    provider

  6. investigating

    We are continuing to test the fix. Next update within 30 minutes.

    provider

  7. identified

    The issue has been identified and service is starting to recover with the fix. We are currently working on full recovery. Next update in 30 minutes.

    provider

  8. monitoring

    A fix has been implemented and we are monitoring the results.

    provider

  9. investigating

    Customers are still experiencing issues on some types of devices and the engineering team is continuing their investigation.

    provider

  10. monitoring

    A fix has been implemented and we are monitoring the results.

    provider

  11. resolved

    This incident has been resolved.

    provider

Reports count in aggregate; nothing about you is shown.

Corrections

None so far.

Something wrong on this page? Report an error or send us a note. Every fix is listed here.

Questions about DWN-6cab1e6ccc

Is Dialpad still down?

No, this incident was resolved 2026-10-20 09:21 UTC. For Dialpad's live state, see https://down.guide/dialpad.

How long did it last?

7h 37m, from 2026-10-20 01:44 UTC to 2026-10-20 09:21 UTC, by the times Dialpad posted.

What was affected?

Dialpad named Telephony Infrastructure: Inbound Calls, Telephony Infrastructure: Outbound Calls.

What caused it?

Dialpad hasn't published a root cause. If it does, it shows here.

Where does this come from?

Dialpad's official status page, https://status.dialpad.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.

Sources

More from Dialpad

Feed