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Dropbox Sign

SMS signature requests may not be working as expected.

Maintenance Lasted 23h 3m · started · Dropbox Sign's page

Level
confirmed
Worst impact
Maintenance
Components
Send signature requests, Document signing through Dropbox Sign and Fax, API callbacks from Dropbox Sign, Salesforce, HubSpot, Finished document delivery, Fax sending through Dropbox Fax, Receive faxes, Embedded signing through Dropbox Sign

What to do

  • Check whether you use Dropbox Sign Send signature requests, Document signing through Dropbox Sign and Fax, API callbacks from Dropbox Sign, Salesforce and 5 more. Check your stack

    Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.
  • Check that everything you run on Dropbox Sign came back after the window closed 2023-09-27 21:01 UTC.

  • Subscribe to Dropbox Sign's feed to hear about the next one first. RSS feed

    https://down.guide/feed?provider=dropbox-sign works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Dropbox Sign 2

  1. identified

    On Friday, September 26, 2023, at 14:45 PDT, we posted a status page update about issues with SMS signature requests. We have since removed that update as it was originally misclassified. Currently, the issue has been identified and we are actively working with a third party on a solution. Until this is resolved, please rely on email signature requests.

    provider

  2. resolved

    This incident has been resolved.

    provider

Reports count in aggregate; nothing about you is shown.

Corrections

None so far.

Something wrong on this page? Report an error or send us a note. Every fix is listed here.

Questions about DWN-0100520433

Is this Dropbox Sign maintenance still going on?

No, it ended 2023-09-27 21:01 UTC.

How long did it last?

23h 3m, from 2023-09-26 21:58 UTC to 2023-09-27 21:01 UTC, by the times Dropbox Sign posted.

What was affected?

Dropbox Sign named Send signature requests, Document signing through Dropbox Sign and Fax, API callbacks from Dropbox Sign, Salesforce and 5 more.

What caused it?

Dropbox Sign hasn't published a root cause. If it does, it shows here.

Where does this come from?

Dropbox Sign's official status page, https://status.hellosign.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.