- Level
- confirmed
- Worst impact
- Degraded
- Components
- Document signing through Dropbox Sign and Fax
- Down Index
- 25of 100
What to do
Check whether you use Dropbox Sign Document signing through Dropbox Sign and Fax. Check your stack
Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.Confirm your retries, queues and scheduled jobs caught up after the 23h 37m it lasted.
Anything that failed between 2023-09-14 01:09 UTC and 2023-09-15 00:47 UTC may need a replay.Subscribe to Dropbox Sign's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=dropbox-sign works in Slack (/feed subscribe), Discord feed bots and any RSS reader.
Updates from Dropbox Sign 8
- investigating
We are currently receiving reports of some users experiencing misplaced/missing fields and signatures in some of their requests. We are working to resolve the issue as quickly as possible. Thank you for your patience.
provider
- investigating
We are continuing to investigate the issue.
provider
- investigating
We are continuing to investigate and will reach out with another update shortly.
provider
- investigating
Investigation still in progress. Thanks for your patience.
provider
- investigating
Our team is still investigating these reports, and we'll continue to provide updates as we have them. This issue is not wide spread and most documents are unaffected.
provider
- investigating
We apologize for the delay on this issue, we’re still actively investigating. Thanks for your patience.
provider
- monitoring
A fix has been implemented and we are monitoring the results.
provider
- resolved
This incident has been resolved.
provider
Reports count in aggregate; nothing about you is shown.
Corrections
None so far.
Something wrong on this page? Report an error or send us a note. Every fix is listed here.
Questions about DWN-0628054009
Is Dropbox Sign still down?
No, this incident was resolved 2023-09-15 00:47 UTC. For Dropbox Sign's live state, see https://down.guide/dropbox-sign.
How long did it last?
23h 37m, from 2023-09-14 01:09 UTC to 2023-09-15 00:47 UTC, by the times Dropbox Sign posted.
What was affected?
Dropbox Sign named Document signing through Dropbox Sign and Fax.
What caused it?
Dropbox Sign hasn't published a root cause. If it does, it shows here.
Where does this come from?
Dropbox Sign's official status page, https://status.hellosign.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.