- Level
- confirmed
- Worst impact
- Degraded
- Components
- Document signing through Dropbox Sign and Fax
- Down Index
- 22of 100
What to do
Check whether you use Dropbox Sign Document signing through Dropbox Sign and Fax. Check your stack
Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.Confirm your retries, queues and scheduled jobs caught up after the 2h 46m it lasted.
Anything that failed between 2023-11-09 21:58 UTC and 2023-11-10 00:44 UTC may need a replay.Subscribe to Dropbox Sign's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=dropbox-sign works in Slack (/feed subscribe), Discord feed bots and any RSS reader.
Updates from Dropbox Sign 2
- investigating
Users are experiencing errors for misplaced and misaligned signature field elements when using form fields per documents. This started after our release yesterday and our team is working on a fix.
provider
- resolved
The issue is now resolved and has rolled back the updates that were made yesterday. Our team has identified that the errors were specific to requests using the legacy coordinate system for the form fields per document parameter.
provider
Reports count in aggregate; nothing about you is shown.
Corrections
None so far.
Something wrong on this page? Report an error or send us a note. Every fix is listed here.
Questions about DWN-1c5aacab8c
Is Dropbox Sign still down?
No, this incident was resolved 2023-11-10 00:44 UTC. For Dropbox Sign's live state, see https://down.guide/dropbox-sign.
How long did it last?
2h 46m, from 2023-11-09 21:58 UTC to 2023-11-10 00:44 UTC, by the times Dropbox Sign posted.
What was affected?
Dropbox Sign named Document signing through Dropbox Sign and Fax.
What caused it?
Dropbox Sign hasn't published a root cause. If it does, it shows here.
Where does this come from?
Dropbox Sign's official status page, https://status.hellosign.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.