- Level
- confirmed
- Worst impact
- Degraded
- Components
- Send signature requests, Document signing through Dropbox Sign and Fax
- Down Index
- 24of 100
What to do
Check whether you use Dropbox Sign Send signature requests, Document signing through Dropbox Sign and Fax. Check your stack
Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.Confirm your retries, queues and scheduled jobs caught up after the 2h 41m it lasted.
Anything that failed between 2023-09-15 20:59 UTC and 2023-09-15 23:40 UTC may need a replay.Subscribe to Dropbox Sign's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=dropbox-sign works in Slack (/feed subscribe), Discord feed bots and any RSS reader.
Updates from Dropbox Sign 4
- investigating
We are currently experiencing issue with signing. We are working to resolve the issue as quickly as possible. Thank you for your patience.
provider
- monitoring
We experienced an issue with our API and Text Tags feature that blocked both signing and sending new requests. We've identified the issue and it has now been resolved. We will continue to monitor the fix.
provider
- monitoring
We are continuing to monitor for any further issues.
provider
- resolved
Our team has resolved the issue. Requests may have been impacted if Text Tags were used between 17:00 - 22:00 UTC. Requests using Text Tags can now be sent normally.
provider
Reports count in aggregate; nothing about you is shown.
Corrections
None so far.
Something wrong on this page? Report an error or send us a note. Every fix is listed here.
Questions about DWN-9ada931e9d
Is Dropbox Sign still down?
No, this incident was resolved 2023-09-15 23:40 UTC. For Dropbox Sign's live state, see https://down.guide/dropbox-sign.
How long did it last?
2h 41m, from 2023-09-15 20:59 UTC to 2023-09-15 23:40 UTC, by the times Dropbox Sign posted.
What was affected?
Dropbox Sign named Send signature requests, Document signing through Dropbox Sign and Fax.
What caused it?
Dropbox Sign hasn't published a root cause. If it does, it shows here.
Where does this come from?
Dropbox Sign's official status page, https://status.hellosign.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.