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Dropbox Sign

Some signature requests with group signers are missing fields

Degraded Lasted 3h 31m · started · Dropbox Sign's page

Level
confirmed
Worst impact
Degraded
Components
Document signing through Dropbox Sign and Fax, Finished document delivery
Down Index
24of 100

What to do

  • Check whether you use Dropbox Sign Document signing through Dropbox Sign and Fax, Finished document delivery. Check your stack

    Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.
  • Confirm your retries, queues and scheduled jobs caught up after the 3h 31m it lasted.

    Anything that failed between 2023-08-21 19:04 UTC and 2023-08-21 22:35 UTC may need a replay.
  • Subscribe to Dropbox Sign's feed to hear about the next one first. RSS feed

    https://down.guide/feed?provider=dropbox-sign works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Dropbox Sign 2

  1. investigating

    We are currently experiencing some issues with group signers and signature requests. Signature requests that do not use the group signer functionality are not impacted. We are actively investigating this and will update the status page as we learn more. Thank you for your patience.

    provider

  2. resolved

    This incident has been resolved.

    provider

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Corrections

None so far.

Something wrong on this page? Report an error or send us a note. Every fix is listed here.

Questions about DWN-ad5884c044

Is Dropbox Sign still down?

No, this incident was resolved 2023-08-21 22:35 UTC. For Dropbox Sign's live state, see https://down.guide/dropbox-sign.

How long did it last?

3h 31m, from 2023-08-21 19:04 UTC to 2023-08-21 22:35 UTC, by the times Dropbox Sign posted.

What was affected?

Dropbox Sign named Document signing through Dropbox Sign and Fax, Finished document delivery.

What caused it?

Dropbox Sign hasn't published a root cause. If it does, it shows here.

Where does this come from?

Dropbox Sign's official status page, https://status.hellosign.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.