- Level
- confirmed
- Worst impact
- Partial outage
- Components
- Send signature requests, Document signing through Dropbox Sign and Fax, API callbacks from Dropbox Sign, Salesforce, HubSpot, Finished document delivery, Fax sending through Dropbox Fax, Receive faxes, Embedded signing through Dropbox Sign
- Regions
- us
- Down Index
- 50of 100
What to do
Check whether you use Dropbox Sign Send signature requests, Document signing through Dropbox Sign and Fax, API callbacks from Dropbox Sign, Salesforce and 5 more in us. Check your stack
Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.Confirm your retries, queues and scheduled jobs caught up after the 3h 12m it lasted.
Anything that failed between 2026-01-02 20:13 UTC and 2026-01-02 23:25 UTC may need a replay.Subscribe to Dropbox Sign's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=dropbox-sign works in Slack (/feed subscribe), Discord feed bots and any RSS reader.
Updates from Dropbox Sign 3
- investigating
Update: We're getting closer to a solution. Our engineers are working to fix this problem.
provider
- identified
The issue has been identified and a fix is being implemented.
provider
- resolved
We're back! Dropbox Sign should be up and running. Thanks for bearing with us.
provider
Reports count in aggregate; nothing about you is shown.
Corrections
None so far.
Something wrong on this page? Report an error or send us a note. Every fix is listed here.
Questions about DWN-b1fd66e70d
Is Dropbox Sign still down?
No, this incident was resolved 2026-01-02 23:25 UTC. For Dropbox Sign's live state, see https://down.guide/dropbox-sign.
How long did it last?
3h 12m, from 2026-01-02 20:13 UTC to 2026-01-02 23:25 UTC, by the times Dropbox Sign posted.
What was affected?
Dropbox Sign named Send signature requests, Document signing through Dropbox Sign and Fax, API callbacks from Dropbox Sign, Salesforce and 5 more in us.
What caused it?
Dropbox Sign hasn't published a root cause. If it does, it shows here.
Where does this come from?
Dropbox Sign's official status page, https://status.hellosign.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.