- Level
- confirmed
- Worst impact
- Degraded
- Components
- Send signature requests, Document signing through Dropbox Sign and Fax, API callbacks from Dropbox Sign, Finished document delivery
- Down Index
- 30of 100
What to do
Check whether you use Dropbox Sign Send signature requests, Document signing through Dropbox Sign and Fax, API callbacks from Dropbox Sign, Finished document delivery. Check your stack
Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.Confirm your retries, queues and scheduled jobs caught up after the 4h 29m it lasted.
Anything that failed between 2025-08-04 11:43 UTC and 2025-08-04 16:13 UTC may need a replay.Subscribe to Dropbox Sign's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=dropbox-sign works in Slack (/feed subscribe), Discord feed bots and any RSS reader.
Updates from Dropbox Sign 4
- investigating
We are currently investigating performance problems with our site and API endpoints. Thank you for your patience while we work to resolve this issue.
provider
- investigating
We are continuing to investigate this issue.
provider
- monitoring
A fix has been implemented and we are monitoring the results.
provider
- resolved
This incident has been resolved.
provider
Reports count in aggregate; nothing about you is shown.
Corrections
None so far.
Something wrong on this page? Report an error or send us a note. Every fix is listed here.
Questions about DWN-cbae3fcb94
Is Dropbox Sign still down?
No, this incident was resolved 2025-08-04 16:13 UTC. For Dropbox Sign's live state, see https://down.guide/dropbox-sign.
How long did it last?
4h 29m, from 2025-08-04 11:43 UTC to 2025-08-04 16:13 UTC, by the times Dropbox Sign posted.
What was affected?
Dropbox Sign named Send signature requests, Document signing through Dropbox Sign and Fax, API callbacks from Dropbox Sign, Finished document delivery.
What caused it?
Dropbox Sign hasn't published a root cause. If it does, it shows here.
Where does this come from?
Dropbox Sign's official status page, https://status.hellosign.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.