- Level
- confirmed
- Worst impact
- Degraded
- Components
- Send signature requests, Document signing through Dropbox Sign and Fax, API callbacks from Dropbox Sign, Finished document delivery, Fax sending through Dropbox Fax, Receive faxes, Embedded signing through Dropbox Sign
- Down Index
- 37of 100
What to do
Check whether you use Dropbox Sign Send signature requests, Document signing through Dropbox Sign and Fax, API callbacks from Dropbox Sign, Finished document delivery and 3 more. Check your stack
Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.Confirm your retries, queues and scheduled jobs caught up after the 4h 17m it lasted.
Anything that failed between 2025-05-01 21:54 UTC and 2025-05-02 02:11 UTC may need a replay.Subscribe to Dropbox Sign's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=dropbox-sign works in Slack (/feed subscribe), Discord feed bots and any RSS reader.
Updates from Dropbox Sign 4
- investigating
Sign may be unavailable for some users. We’re having some trouble with our services currently. We’re working to fix the problem as quickly as we can.
provider
- investigating
We are continuing to investigate this issue.
provider
- identified
The issue has been identified and a fix is being implemented.
provider
- resolved
This incident has been resolved.
provider
Reports count in aggregate; nothing about you is shown.
Corrections
None so far.
Something wrong on this page? Report an error or send us a note. Every fix is listed here.
Questions about DWN-f36956f5f0
Is Dropbox Sign still down?
No, this incident was resolved 2025-05-02 02:11 UTC. For Dropbox Sign's live state, see https://down.guide/dropbox-sign.
How long did it last?
4h 17m, from 2025-05-01 21:54 UTC to 2025-05-02 02:11 UTC, by the times Dropbox Sign posted.
What was affected?
Dropbox Sign named Send signature requests, Document signing through Dropbox Sign and Fax, API callbacks from Dropbox Sign, Finished document delivery and 3 more.
What caused it?
Dropbox Sign hasn't published a root cause. If it does, it shows here.
Where does this come from?
Dropbox Sign's official status page, https://status.hellosign.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.