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Dropbox Sign

We are having performance problems with our API endpoints

Degraded Lasted 1d 19h · started · Dropbox Sign's page

Level
confirmed
Worst impact
Degraded
Components
API callbacks from Dropbox Sign
Down Index
25of 100

What to do

  • Check whether you use Dropbox Sign API callbacks from Dropbox Sign. Check your stack

    Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.
  • Confirm your retries, queues and scheduled jobs caught up after the 1d 19h it lasted.

    Anything that failed between 2023-05-30 20:01 UTC and 2023-06-01 16:00 UTC may need a replay.
  • Subscribe to Dropbox Sign's feed to hear about the next one first. RSS feed

    https://down.guide/feed?provider=dropbox-sign works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Dropbox Sign 7

  1. investigating

    We are currently investigating performance problems with our API endpoints. The site is operational, but performing outside of our expectations. Thank you for your patience while we work to resolve this issue.

    provider

  2. investigating

    We are continuing to investigate this issue. Thank you for your patience.

    provider

  3. investigating

    We are continuing to investigate this issue. Thank you for your patience while we work to resolve this issue.

    provider

  4. identified

    We are seeing improved response times, but the site is still performing outside of our expectations. We are actively working to mitigate the issue. Thank you for your patience.

    provider

  5. monitoring

    A fix has been implemented and we are monitoring the results.

    provider

  6. monitoring

    We are continuing to monitor for any further issues.

    provider

  7. resolved

    This incident has been resolved.

    provider

Reports count in aggregate; nothing about you is shown.

Corrections

None so far.

Something wrong on this page? Report an error or send us a note. Every fix is listed here.

Questions about DWN-f38c4795bc

Is Dropbox Sign still down?

No, this incident was resolved 2023-06-01 16:00 UTC. For Dropbox Sign's live state, see https://down.guide/dropbox-sign.

How long did it last?

1d 19h, from 2023-05-30 20:01 UTC to 2023-06-01 16:00 UTC, by the times Dropbox Sign posted.

What was affected?

Dropbox Sign named API callbacks from Dropbox Sign.

What caused it?

Dropbox Sign hasn't published a root cause. If it does, it shows here.

Where does this come from?

Dropbox Sign's official status page, https://status.hellosign.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.