Skip to main content
Dropbox

The Desktop App might not be loading for some users

Degraded Lasted 5h 52m · started · Dropbox's page

Level
confirmed
Worst impact
Degraded
Components
Desktop Application
Down Index
23of 100

What to do

  • Check whether you use Dropbox Desktop Application. Check your stack

    Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.
  • Confirm your retries, queues and scheduled jobs caught up after the 5h 52m it lasted.

    Anything that failed between 2024-09-25 18:10 UTC and 2024-09-26 00:01 UTC may need a replay.
  • Subscribe to Dropbox's feed to hear about the next one first. RSS feed

    https://down.guide/feed?provider=dropbox works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Dropbox 2

  1. investigating

    The Desktop App might not be loading for some users. We’re working to fix the problem as quickly as we can. We’ll share another update shortly.

    provider

  2. resolved

    This incident has been resolved.

    provider

Reports count in aggregate; nothing about you is shown.

Corrections

None so far.

Something wrong on this page? Report an error or send us a note. Every fix is listed here.

Questions about DWN-546d49fd25

Is Dropbox still down?

No, this incident was resolved 2024-09-26 00:01 UTC. For Dropbox's live state, see https://down.guide/dropbox.

How long did it last?

5h 52m, from 2024-09-25 18:10 UTC to 2024-09-26 00:01 UTC, by the times Dropbox posted.

What was affected?

Dropbox named Desktop Application.

What caused it?

Dropbox hasn't published a root cause. If it does, it shows here.

Where does this come from?

Dropbox's official status page, https://status.dropbox.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.