Dropbox: Dropbox may be unavailable for some users

What to do

Check whether you use Dropbox Website, Desktop Application, Replay, DocSend. Check your stack
Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.
Confirm your retries, queues and scheduled jobs caught up after the 4h 10m it lasted.
Anything that failed between 2025-05-01 21:57 UTC and 2025-05-02 02:07 UTC may need a replay.
Subscribe to Dropbox's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=dropbox works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

investigatingMay 1, 2025, 9:57 PM UTC
Dropbox may be unavailable for some users. We’re having some trouble with our services currently. We’re working to fix the problem as quickly as we can.
provider
investigatingMay 1, 2025, 10:38 PM UTC
We are continuing to investigate this issue.
provider
identifiedMay 2, 2025, 1:29 AM UTC
The issue has been identified and a fix is being implemented.
provider
resolvedMay 2, 2025, 2:07 AM UTC
This incident has been resolved.
provider

Reports count in aggregate; nothing about you is shown.

None so far.

Something wrong on this page? Report an error or send us a note. Every fix is listed here.

Is Dropbox still down?

No, this incident was resolved 2025-05-02 02:07 UTC. For Dropbox's live state, see https://down.guide/dropbox.

How long did it last?

4h 10m, from 2025-05-01 21:57 UTC to 2025-05-02 02:07 UTC, by the times Dropbox posted.

What was affected?

Dropbox named Website, Desktop Application, Replay, DocSend.

What caused it?

Dropbox hasn't published a root cause. If it does, it shows here.

Where does this come from?

Dropbox's official status page, https://status.dropbox.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.