Skip to main content
EasyPost

Issues purchasing labels using FedEx Default/Wallet Acounts

Degraded Lasted 8h 41m · started · EasyPost's page

Level
confirmed
Worst impact
Degraded

What to do

  • Check whether your product depends on EasyPost. Check your stack

    Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.
  • Confirm your retries, queues and scheduled jobs caught up after the 8h 41m it lasted.

    Anything that failed between 2025-11-13 22:39 UTC and 2025-11-14 07:19 UTC may need a replay.
  • Subscribe to EasyPost's feed to hear about the next one first. RSS feed

    https://down.guide/feed?provider=easypost works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from EasyPost 3

  1. investigating

    This issue is impacting FedEx Default (Wallet) accounts only. Customer provided FedEx accounts are not impacted. We are investigating.

    provider

  2. monitoring

    The issue has been resolved. Label buy functionality for FedEx Default and Wallet accounts has been restored. Customer provided FedEx accounts were not impacted.

    provider

  3. resolved

    This incident has been resolved.

    provider

Reports count in aggregate; nothing about you is shown.

Corrections

None so far.

Something wrong on this page? Report an error or send us a note. Every fix is listed here.

Questions about DWN-1a6fb136c7

Is EasyPost still down?

No, this incident was resolved 2025-11-14 07:19 UTC. For EasyPost's live state, see https://down.guide/easypost.

How long did it last?

8h 41m, from 2025-11-13 22:39 UTC to 2025-11-14 07:19 UTC, by the times EasyPost posted.

What caused it?

EasyPost hasn't published a root cause. If it does, it shows here.

Where does this come from?

EasyPost's official status page, https://www.easypoststatus.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.