- Level
- confirmed
- Worst impact
- Partial outage
- Regions
- us
- Down Index
- 33of 100
What to do
Check whether you use Elastic Cloud in us. Check your stack
Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.Confirm your retries, queues and scheduled jobs caught up after the 2h 29m it lasted.
Anything that failed between 2026-10-23 04:04 UTC and 2026-10-23 06:33 UTC may need a replay.Subscribe to Elastic Cloud's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=elastic-cloud works in Slack (/feed subscribe), Discord feed bots and any RSS reader.
Root cause
We have identified an issue preventing access to the Elastic Support portal caused by an upstream provider.
Category: Upstream dependency
Read the postmortemUpdates from Elastic Cloud 3
- investigating
We are currently investigating an issue preventing access to the Elastic Support portal. At this time, customers may experience issues authenticating to the support portal.
provider
- identified
We have identified an issue preventing access to the Elastic Support portal caused by an upstream provider. The provider has confirmed a fix that has restored access for some of its affected environments and is now rolling it out to the rest. At this time, customers may experience issues authenticating to the support portal.
provider
- resolved
The upstream provider has completed its fix, and access to the Elastic Support portal has been restored. Customers can authenticate to the support portal again. We are considering this issue resolved and will be providing no further updates. If you continue to have issues, please contact us.
provider
Reports count in aggregate; nothing about you is shown.
Corrections
None so far.
Something wrong on this page? Report an error or send us a note. Every fix is listed here.
Questions about DWN-369327b9cb
Is Elastic Cloud still down?
No, this incident was resolved 2026-10-23 06:33 UTC. For Elastic Cloud's live state, see https://down.guide/elastic-cloud.
How long did it last?
2h 29m, from 2026-10-23 04:04 UTC to 2026-10-23 06:33 UTC, by the times Elastic Cloud posted.
What was affected?
Elastic Cloud named in us.
What caused it?
Upstream dependency. Elastic Cloud wrote: "We have identified an issue preventing access to the Elastic Support portal caused by an upstream provider." The postmortem: https://stspg.io/kwp91nqbz7z4
Where does this come from?
Elastic Cloud's official status page, https://status.elastic.co, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.