Payment Issues

What to do

• Check whether your product depends on ElevenLabs. Check your stack

  Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.

• Confirm your retries, queues and scheduled jobs caught up after the 0m it lasted.

  Anything that failed between 2026-10-21 17:30 UTC and 2026-04-22 15:39 UTC may need a replay.

• Subscribe to ElevenLabs's feed to hear about the next one first. RSS feed

  https://down.guide/feed?provider=elevenlabs works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from ElevenLabs 4

1. investigatingApr 22, 2026, 2:50 PM UTC

   We are currently investigating evidence of issues related to payment-processing. We will publish further details when the problem's scope and impact are clear.

   provider

2. monitoringApr 22, 2026, 3:01 PM UTC

   As of 14:55 UTC, we have observed error rates return to baseline, and are continuing to investigate the root cause.

   provider

3. monitoringApr 22, 2026, 3:11 PM UTC

   We have identified the root cause: A misconfiguration in our billing system caused provisioning of subscriptions to be delayed. Errors remain at baseline. We are continuing our work to ensure the root cause is fully addressed to maintain future system integrity.

   provider

4. resolvedApr 22, 2026, 3:39 PM UTC

   We have confirmed full issue resolution.

   provider

Corrections

None so far.

Something wrong on this page? Report an error or send us a note. Every fix is listed here.