- Level
- confirmed
- Worst impact
- Degraded
- Down Index
- 31of 100
What to do
Check whether your product depends on ElevenLabs. Check your stack
Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.Confirm your retries, queues and scheduled jobs caught up after the 4h 25m it lasted.
Anything that failed between 2026-08-31 08:10 UTC and 2026-08-31 12:35 UTC may need a replay.Subscribe to ElevenLabs's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=elevenlabs works in Slack (/feed subscribe), Discord feed bots and any RSS reader.
Updates from ElevenLabs 5
- investigating
We're aware that some users may experience issues when opening new customer support tickets or replying to old ones. We're investigating and will update shortly.
provider
- investigating
We're still investigating. This is an issue with our ticketing provider, and we're working with them to restore the service.
provider
- identified
Our ticketing provider has identified the cause of the issue and is working to restore service. At this stage, the resolution is dependent on their work, and we do not yet have a timeline from them. In the meantime, our team is handling as many tickets as possible manually. Response times may be slightly longer than usual, and we appreciate your patience. We will respond to everyone as soon as we can.
provider
- identified
Our ticketing system is back online. Although, it is not yet at full capacity. We're still waiting for our ticketing provider to get us fully back up. We can now receive tickets again and have started getting back to customers.
provider
- resolved
We’ll mark this incident as resolved. Our ticketing system is operational again, though the outage materially affected its setup. We’re working with the team to restore full functionality, but capacity is sufficient to consider the incident resolved.
provider
Reports count in aggregate; nothing about you is shown.
Corrections
None so far.
Something wrong on this page? Report an error or send us a note. Every fix is listed here.
Questions about DWN-3d4cde2d3e
Is ElevenLabs still down?
No, this incident was resolved 2026-08-31 12:35 UTC. For ElevenLabs's live state, see https://down.guide/elevenlabs.
How long did it last?
4h 25m, from 2026-08-31 08:10 UTC to 2026-08-31 12:35 UTC, by the times ElevenLabs posted.
What caused it?
ElevenLabs hasn't published a root cause. If it does, it shows here.
Where does this come from?
ElevenLabs's official status page, https://status.elevenlabs.io, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.