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ElevenLabs

Increased Rate of LLM Failure Errors on Agent Platform Calls

Degraded Lasted 0m · started · ElevenLabs's page

Level
confirmed
Worst impact
Degraded
Down Index
18of 100

What to do

  • Check whether your product depends on ElevenLabs. Check your stack

    Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.
  • Confirm your retries, queues and scheduled jobs caught up after the 0m it lasted.

    Anything that failed between 2026-10-21 17:30 UTC and 2026-01-13 07:00 UTC may need a replay.
  • Subscribe to ElevenLabs's feed to hear about the next one first. RSS feed

    https://down.guide/feed?provider=elevenlabs works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from ElevenLabs 5

  1. investigating

    Some Agent Platform conversations utilizing RAG are currently affected by RAG latency increases, in some cases resulting in slower RAG performance or intermittent call failures. Our team is currently working to resolve this.

    provider

  2. monitoring

    We have identified the direct cause of the RAG failures, and are monitoring performance. At the moment, instances of call failures have returned to baseline. We are investigating further measures that may be necessary to completely mitigate the core issue.

    provider

  3. identified

    Some Agent Platform conversations utilizing RAG are currently affected by RAG latency increases, in some cases resulting in slower RAG performance or intermittent call failures. Our team is currently working to resolve this.

    provider

  4. monitoring

    Remediation measures have rolled out and instances of failures have returned to baseline. We are continuing to investigate further measures that may be necessary to completely mitigate the core issue.

    provider

  5. resolved

    Remediation measures have been fully rolled out, restoring failure rates to baseline. The root cause has been addressed, and the issue is now fully resolved.

    provider

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Corrections

None so far.

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Questions about DWN-3edf0e4072

Is ElevenLabs still down?

No, this incident was resolved 2026-01-13 07:00 UTC. For ElevenLabs's live state, see https://down.guide/elevenlabs.

How long did it last?

0m, from 2026-10-21 17:30 UTC to 2026-01-13 07:00 UTC, by the times ElevenLabs posted.

What caused it?

ElevenLabs hasn't published a root cause. If it does, it shows here.

Where does this come from?

ElevenLabs's official status page, https://status.elevenlabs.io, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.