EU Residency - Conversation history not showing for recent calls

What to do

• Check whether you use ElevenLabs in eu. Check your stack

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  Anything that failed between 2026-10-21 17:30 UTC and 2026-09-10 20:43 UTC may need a replay.

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Updates from ElevenLabs 4

1. investigatingSep 10, 2026, 9:44 AM UTC

   We are investigating an issue in the EU Residency where recent conversations are not showing up in history. The conversation history is not lost; there is just a lag in displaying it. Please note that this doesn't affect actual conversations; everything is working correctly. We are working on getting the history back up.

   provider

2. identifiedSep 10, 2026, 10:19 AM UTC

   Conversations are now populating in the conversation history again. Text search of conversations isn't working yet; we're actively fixing it and will post another update once it's resolved.

   provider

3. identifiedSep 10, 2026, 4:21 PM UTC

   Currently, loading conversations in conversation history without filters is fully functional. Our engineers are still working to fully restore search filter functionality. Requests to the [Text search](https://elevenlabs.io/docs/eleven-agents/api-reference/conversations/messages/text-search "Text search") endpoint may continue to see failures as we continue to work to mitigate the issue.

   provider

4. resolvedSep 10, 2026, 8:43 PM UTC

   Our engineers have confirmed full recovery of the Conversation Search functionality in the web UI and the API.

   provider

Corrections

None so far.

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