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ElevenLabs

Inbound Twilio calls experiencing intermittent connection failures

Degraded Lasted 0m · started · ElevenLabs's page

Level
confirmed
Worst impact
Degraded
Down Index
18of 100

What to do

  • Check whether your product depends on ElevenLabs. Check your stack

    Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.
  • Confirm your retries, queues and scheduled jobs caught up after the 0m it lasted.

    Anything that failed between 2026-10-21 17:30 UTC and 2026-08-18 12:43 UTC may need a replay.
  • Subscribe to ElevenLabs's feed to hear about the next one first. RSS feed

    https://down.guide/feed?provider=elevenlabs works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from ElevenLabs 2

  1. identified

    From ~07:00 UTC, a small percentage (<1%) of inbound Twilio calls failed to connect due to a configuration error on our side. Affected callers were unable to connect to an agent; outbound calls and other traffic were unaffected. The change has been rolled back and calls have been connecting normally since ~11:00 UTC. No customer action needed.

    provider

  2. resolved

    Inbound calls are currently operational.

    provider

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Corrections

None so far.

Something wrong on this page? Report an error or send us a note. Every fix is listed here.

Questions about DWN-e81014c463

Is ElevenLabs still down?

No, this incident was resolved 2026-08-18 12:43 UTC. For ElevenLabs's live state, see https://down.guide/elevenlabs.

How long did it last?

0m, from 2026-10-21 17:30 UTC to 2026-08-18 12:43 UTC, by the times ElevenLabs posted.

What caused it?

ElevenLabs hasn't published a root cause. If it does, it shows here.

Where does this come from?

ElevenLabs's official status page, https://status.elevenlabs.io, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.