- Level
- confirmed
- Worst impact
- Partial outage
- Regions
- eu
What to do
Check whether you use ElevenLabs in eu. Check your stack
Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.Confirm your retries, queues and scheduled jobs caught up after the 28m it lasted.
Anything that failed between 2026-09-28 13:50 UTC and 2026-09-28 14:18 UTC may need a replay.Subscribe to ElevenLabs's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=elevenlabs works in Slack (/feed subscribe), Discord feed bots and any RSS reader.Watch for the root-cause report ElevenLabs said it would publish (said 2026-09-28 14:39 UTC); it shows on this page when it lands.
Root cause
ElevenLabs said 2026-09-28 14:39 UTC that it would publish a root-cause report; none published yet.
Updates from ElevenLabs 4
- investigating
We are investigating an issue on EU residency affecting the ElevenAgents platform.
provider
- investigating
We are investigating a possible issue with our underlying database provider. We will continue posting updates.
provider
- monitoring
We have released a fix, we are continuing to monitor the situation, the platform is operational now.
provider
- resolved
We can confirm that the issue has been fixed and that the service is fully operational. Resolution time was 14:18 UTC We will post the RCA to the status page after the investigation.
provider
Reports count in aggregate; nothing about you is shown.
Corrections
None so far.
Something wrong on this page? Report an error or send us a note. Every fix is listed here.
Questions about DWN-ff8cc855f5
Is ElevenLabs still down?
No, this incident was resolved 2026-09-28 14:18 UTC. For ElevenLabs's live state, see https://down.guide/elevenlabs.
How long did it last?
28m, from 2026-09-28 13:50 UTC to 2026-09-28 14:18 UTC, by the times ElevenLabs posted.
What was affected?
ElevenLabs named in eu.
What caused it?
ElevenLabs said 2026-09-28 14:39 UTC that it would publish a root-cause report; none is published yet.
Where does this come from?
ElevenLabs's official status page, https://status.elevenlabs.io, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.