- Level
- confirmed
- Worst impact
- Partial outage
- Down Index
- 18of 100
What to do
Check whether your product depends on GitLab. Check your stack
Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.Confirm your retries, queues and scheduled jobs caught up after the 0m it lasted.
Anything that failed between 2026-10-15 09:02 UTC and 2026-10-15 09:02 UTC may need a replay.Subscribe to GitLab's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=gitlab works in Slack (/feed subscribe), Discord feed bots and any RSS reader.
Root cause
We are still investigating the root cause.Read the postmortem
Updates from GitLab 1
- resolved
October 15, 2026 04:43 UTC Investigating - We're investigating an issue that's stopping pages on customers.gitlab.com from loading. Purchasing, renewing, and managing subscriptions may be affected. GitLab.com itself is not affected. October 15, 2026 05:10 UTC Investigating - We have received reports that some groups on GitLab.com are experiencing HTTP 500 errors because the group is unable to sync with customers.gitlab.com. We are continuing to investigate the issue. October 15, 2026 05:27 UTC Investigating - No material updates to report. We are still investigating the root cause. October 15, 2026 05:50 UTC Investigating - No material updates to report. We'll share another update when we have more information. October 15, 2026 08:35 UTC Monitoring - Mitigations have been applied to customers.gitlab.com, and we are monitoring service availability. Intermittent errors may continue to affect Customers Portal pages and GitLab.com groups that rely on the portal for subscription-related operations. We are continuing to investigate the underlying cause and will provide another update when more information is available. More details: https://gitlab.com/gitlab-com/gl-infra/production/-/work_items/23240 October 15, 2026 09:02 UTC Resolved - The issue affecting customers.gitlab.com has been resolved. Customers Portal pages and subscription-related operations have returned to normal. More details: https://gitlab.com/gitlab-com/gl-infra/production/-/work_items/23240
provider
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Corrections
None so far.
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Questions about DWN-2eaae7ea1c
Is GitLab still down?
No, this incident was resolved 2026-10-15 09:02 UTC. For GitLab's live state, see https://down.guide/gitlab.
How long did it last?
0m, from 2026-10-15 09:02 UTC to 2026-10-15 09:02 UTC, by the times GitLab posted.
What caused it?
GitLab wrote: "We are still investigating the root cause." The postmortem: https://status.io/pages/incident/5b36dc6502d06804c08349f7/6ad059d62dc48705ab3da0cd
Where does this come from?
GitLab's official status page, https://status.gitlab.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.